Here are the Booking Conditions
for Lets Go Walking's self-guided walking holidays:
Please read these Booking Conditions carefully. It sets out your agreement with us and contains important terms designed to protect your interests.
- The agreement
Your agreement with us (“the agreement”) only comes into effect when we have received your booking form or telephone, fax or email instructions together with your deposit and we have issued confirmation of your booking, either written or verbal. A deposit of £85 per person is payable at the time of booking, unless the booking is made within 6 weeks of departure, in which case full payment is required. This agreement is made in England and is governed in all respects by English Law. Any disputes arising from the agreement will be dealt with exclusively by the Courts of England and Wales.
- Payment of balance
When we confirm your booking, we will send a statement showing the balance of payment and the date due. This balance must be made 6 weeks before the start of your holiday. If the balance is not received by the due date, we reserve the right to cancel your holiday and apply cancellation charges as paragraph 4. Where bookings are made less than 6 weeks before the start of your holiday, full payment will be due at the time of booking. In accordance with English and European law (EC Directive 90/314/EEC), your deposit and final payments are protected in a client trust account until your holiday is completed.
- Changes to arrangements by you
If you wish to alter your holiday arrangements we will do our best to accommodate you, subject to availability, upon payment of an administration charge of £35 per booking, provided such alterations are notified in writing at least 14 days before the start of your holiday. After this date we reserve the right to treat changes as rebookings and to apply cancellation charges.
- Cancellation by you
If you have to cancel your holiday you must notify us immediately in writing by recorded delivery letter. We will be entitled to charge cancellation fees on the following scale: more than 42 days before departure, deposit only; 42 to 29 days, 50% of total holiday cost; 28 to 15 days, 80% of total holiday cost; less than 15 days, 100% of total holiday cost.
- Alterations or cancellations by us
We reserve the right to alter itineraries. These are statements of intentions only, they do not constitute representations or undertakings that they will be carried out, and changes to them will not constitute material alterations. We will notify you of any such alterations as soon as possible and will offer alternative arrangements of at least an equivalent standard. In the unlikely event we have to cancel your holiday or have to make material alterations we will notify you as soon as possible and offer you the choice of an alternative holiday or a full refund.
- Force Majeure
Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance of our contractual obligations is prevented or affected by “force majeure”. For the purpose of these booking conditions, “force majeure” means any event which we, our employees, agents or suppliers of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all events outside our control.
If you have any problems with our services whilst on holiday report it immediately to your hotelier or our agent or representative. Any ensuing complaints must be notified to our office in writing by registered letter within 28 day of the end of your holiday.
- Liability for injury or loss
We will not be liable for any injury or loss suffered by you except in the following circumstances:
- Death or personal injury caused by negligence by us, our employees, agents or suppliers provided they were at the time carrying out work authorised by us;
- misrepresentations made by us, or employees, agents or suppliers provided they were at the time carrying out work authorised by us;
- breach of our contractual duty to exercise due diligence in making arrangements for your holiday and for consequential loss arising from any such breach;
- failure to provide contractual services which are adequate or are of a reasonable standard.
We require that you take out holiday insurance as Let’s Go Biking Ltd accepts no liability for the following:
- personal accident,
- additional accommodation arising out of ferry cancellations,
- illness and loss/theft of personal possessions and/or money.
Should ferries included in your holiday package be cancelled or delayed Let’s Go Biking Ltd will endeavour to arrange alternative accommodation which may be subject to additional charges. We will also arrange onward land transfers as we deem required to enable you to continue your holiday as originally scheduled.
Please note you will be required to reimburse us or our local agent in the event of damage to or theft of our bicycle and/or equipment.
It shall be your responsibility to ensure that you have no medical conditions that preclude you from taking part on the holiday. Our liability is limited to those mentioned in paragraph 8.
Updated 28th Jan 2020